General Terms and Conditions
Cambodian s.r.o.
IČ: 06687130
Tax ID: CZ06687130
with its registered office: Žerotínova 1133/32, Žižkov (Prague 3), 130 00 Prague
registered at the Municipal Court in Prague, Section C, Insert 286173
Contact details:
Email: eshop@pepperfield.com
Phone: +420 214 214 710
(hereinafter referred to as'Seller“)
Basic provision
These General Terms and Conditions (hereinafter referred to as'Terms and Conditions") Are issued pursuant to Section 1751 et seq.Civil Code“).
These Terms and Conditions regulate the mutual rights and obligations of the seller and a natural person who concludes the purchase contract outside its business as a consumer, or within its business (hereinafter referred to as'Buyer”) Via a web interface located on the website available at www.pepperfield.cz (hereinafter referred to as“ it is “Online store“).
The provisions of the Terms and Conditions are an integral part of the purchase contract. Dispired arrangements in the purchase contract take precedence over the provisions of these Terms and Conditions.
The Terms and Conditions do not apply to cases where a person who intends to purchase goods from the seller is a legal entity or person who acts in ordering goods in his business or in his independent profession.
These Terms and Conditions and Purchase Agreement are concluded in Czech.
Information about goods and prices
Information about goods, including the prices of individual goods and its main properties, are given for individual goods in the catalog of the online store. The prices of the goods are included, including the value added tax and all related fees. Prices of goods remain valid for the time they are displayed in the online store. This provision does not exclude the negotiation of the purchase contract under individually agreed conditions.
All presentations of the goods located in the catalog of the online store are informative in nature and it is not an offer to conclude a contract in Section 1732 of the Civil Code. The bid to conclude the purchase contract is always the buyer.
In the online store, information about the costs associated with PackageM and delivery of goods. Information about the costs associated with PackageM and the delivery of the goods listed in the online store only applies in cases where the goods are delivered within the territory of the Czech Republic
Possible discounts of the purchase price of goods cannot be combined with each other unless the seller and the buyer agree otherwise.
Order and conclusion of the purchase contract
The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase contract (the cost of internet connection, the costs of telephone calls), the buyer pays himself. These costs are no different from the basic rate.
Buyer makes an order (offer) goods in the following ways:
1. Through his customer account, if he made previous registration in the online store,
2. By completing the order form without registration.
When placing an order, the buyer selects goods, number of goods, payment method and delivery.
Before sending the order, the buyer is allowed to check and change the data he has invested in the order. The buyer sends the order to the seller by clicking the "Finish Order" button. The data given in the order are considered to be correct by the seller. The condition of the order is to fill in all compulsory data in the order form and confirmation of the buyer that he has become acquainted with these Terms and Conditions.
Immediately after receiving the order, the Seller shall send the Buyer a certificate of receipt of the order and accepting the offer for the conclusion of the contract to the e-mail address entered when ordering. This concludes the purchase contract. The current Terms and Conditions of the Seller are the Annex to the Confirmation. The purchase contract is concluded only after the order is accepted by the seller.
In the event that any of the requirements listed in the order cannot be met by the Seller, it shall send to the Buyer to his e-mail address. The amended offer is considered to be a new proposal of the purchase contract and the purchase contract is concluded in such a case by confirmation of the Buyer to accept this offer to the Seller at his email address specified in these Terms and Conditions.
All orders received by the seller are binding. The Buyer may cancel the order until the Buyer is delivered a notice of receipt of the order by the seller. The Buyer may cancel the order by telephone to the telephone number or email of the seller specified in these Terms and Conditions.
In the event that there was an apparent technical error on the part of the seller at the time of the goods in the online store or during ordering, the seller is not obliged to deliver the goods to the buyer for this clearly incorrect price even if the buyer has been sent automatic confirmation of receiving the order under these Terms and Conditions. The Seller informs the buyer about the error without undue delay and sends the buyer to his / her e-mail address. The amended offer is considered to be a new proposal of the purchase contract and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the Seller's e-mail address.
By sending the order, the buyer agrees to use the means of distance when concluding the purchase contract.
Customer account
Based on the buyer's registration made in the online store, the buyer can access his customer account. The buyer can order goods from his customer account. The buyer can also order goods without registration.
When registering in the customer account and when ordering the goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the information given in the user account when any change. The data provided by the buyer in the customer account and when ordering the goods are considered correct by the seller.
Access to the customer account is secured by a user name and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any abuse of the customer account by third parties.
The buyer is not entitled to allow the use of a customer account to third parties.
The Seller may cancel the user account, especially if the buyer does not use his user account for more than three (3) years, or if the buyer breaches his obligations under the purchase contract and these Terms and Conditions.
The Buyer acknowledges that the user account does not have to be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software, or. Necessary maintenance of third -party hardware and software.
Payment Terms and Delivery of Goods
The price of the goods and any costs associated with the delivery of the goods under the Purchase Agreement may be paid by the Buyer in the following ways:
- cashless credit card;
- by cashless transfer to the seller's account via the Gopay, PayPal or Twisto payment gateway, or through the so -called "quick transfer" from the bank account;
- cash on cash on the delivery of goods;
- in cash or credit card for personal collection in the establishment;
- in cash or credit card using a private carrier
- in cash or credit card for personal collection of shipments in the Mail Order network.
Together with the purchase price, the buyer is obliged to pay the seller the costs associated with PackageM and the delivery of goods in the agreed amount. Unless expressly stated otherwise otherwise, the purchase price also means the costs associated with the delivery of the goods.
In the case of cash payment, the purchase price is payable upon receipt of the goods.
In the case of payment through the payment gateway, the buyer proceeds according to the instructions of the relevant electronic payments provider.
In the case of cashless payment, the buyer's obligation to pay the purchase price is met at the moment of crediting the relevant amount to the Seller's bank account.
The Seller does not require any advance or other similar payment from the buyer in advance. Payment of the purchase price before sending the goods is not an advance.
Pursuant to the Sales Registration Act, the Seller is obliged to issue a receipt to the buyer. At the same time, it is obliged to register the received sales with the tax administrator online, and in the case of a technical outage no later than 48 hours.
- The goods are delivered to the buyer:
1. To the address specified by the Buyer to the order;
.
3. Personal collection in the seller's premises;
In the method of payment by cashless credit card or by transfer to the seller's account, the goods will only be sent after the payment is received.
The costs of delivery of the goods depending on the method of sending and receiving the goods are listed in the buyer's order and in the order confirmation by the seller. In the event that the method of transport is agreed on the basis of a special requirement of the buyer, the buyer shall bear risk and any additional costs associated with this way of transport.
If the seller is obliged to deliver the goods to the place specified by the Buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery. In the case of reasons on the part of the buyer it is necessary to deliver the goods repeatedly or otherwise other than in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, respectively. the costs associated with a different way of delivery.
Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the case of any defects to notify the carrier immediately. In the case of finding a breach of the packaging, indicating the unauthorized intrusion into the consignment, the buyer does not have to take over the shipment from the carrier.
In the case of reasons on the part of the buyer it is necessary to deliver the goods repeatedly or otherwise other than in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, respectively. the costs associated with a different way of delivery.
The Seller shall issue a tax document - an invoice to the buyer. The tax document is sent either to
The Buyer's e-mail address, or the tax document, is attached to the delivered goods.
The Buyer acquires property rights to the goods by paying the entire purchase price for the goods, including the costs of delivery, but at least by taking over the goods. Responsibility for random destruction, damage or loss of goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.
Withdrawal
The buyer has the right to withdraw from the purchase contract. The withdrawal deadline is 14 days:
1. From the date of receipt of the goods;
2. From the date of receipt of the last delivery of the goods, if the subject of the contract is several types of goods or the delivery of several parts;
3. From the date of receipt of the first delivery of the goods, if the subject of the contract is regularly repeated delivery of the goods;
The buyer cannot withdraw from the purchase contract, inter alia,;
1. On the delivery of goods that were modified according to the buyer's wishes or for his person;
2. The supply of goods subject to rapid destruction, as well as goods that were irreversibly mixed with other goods after delivery;
3. The supply of goods in a closed packaging that the buyer removed from the packaging and cannot be returned for hygienic reasons;
4. In other cases referred to in Section 1837 of the Civil Code.
In order to comply with the withdrawal deadline, the buyer must send the withdrawal declaration no later than the last day of the withdrawal period.
To withdraw from the purchase contract, the buyer can use a sample form for withdrawal. Withdrawal from the Purchase Agreement shall be sent by the Buyer to the Seller's email or delivery address specified in these Terms and Conditions. The seller confirms the buyer without delay.
The buyer who withdraws from the contract is obliged to return the seller to the seller within 14 days of withdrawal from the contract to the seller. The Buyer shall bear the costs associated with the return of the goods to the seller, even if the goods cannot be returned to its nature by the usual postal route.
If the buyer withdraws from the contract, the seller shall return it without delay, but no later than 14 days of withdrawal, all funds, including the costs of delivery he received from him in the same way. The Seller shall return the funds to the Buyer in another way only if the buyer agrees and if it does not incur additional costs.
If the buyer has chosen other than the cheapest method of delivery of the goods offered by the Seller, the Seller shall return the costs of delivery to the Buyer in the amount corresponding to the cheapest method of delivery of the goods.
If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the Buyer before the buyer hand over the goods or prove that the goods have sent to the seller.
The goods must return the buyer to the seller undamaged, unused and uncontrolled and, if possible, in the original packaging. The Seller is entitled to unilaterally set off against the buyer's claim for the purchase price.
The Seller is entitled to withdraw from the Purchase Agreement due to the sale of inventories, the unavailability of the goods, or when the manufacturer, importer or supplier of the goods interrupted the production or import of the goods. The Seller immediately informs the Buyer via the email address specified in the order and shall return all funds, including the delivery costs received on the basis of the contract in the same way, or in the manner specified by the buyer within 14 days of the notice of withdrawal.
If the buyer withdraws from the purchase contract, the buyer shall bear the costs associated with the return of the goods to the seller, even when the goods cannot be returned for its nature by the usual post.
The rights of defective performance
The seller corresponds to the buyer that the goods have no defects on receipt. In particular, the seller responds to the buyer that at the time the buyer took over the goods:
1. It has the goods that the parties agreed, and in lack of an arrangement, it has such qualities that the seller or manufacturer has or which the buyer expected with regard to the nature of the goods and on the basis of advertising carried out;
2. The goods are suitable for the purpose that the seller states or for its use or for which goods of this kind are usually used;
3. The goods correspond to the quality or execution of the agreed sample or the artwork if the quality or design has been determined according to the agreed sample or template;
4. The goods are in the corresponding quantity, degree or weight; and
5. The goods comply with the requirements of legal regulations.
If the defect occurs within six months of receipt of the goods by the buyer, the goods are deemed to have already been defective at the receipt. The Buyer is entitled to exercise the right from a defect that occurs for consumer goods within twenty -four months of receipt. This provision shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear goods caused by its usual use, for the goods used for the defect corresponding to the use or wear that the goods had on the buyer, or if it follows the nature of the goods.
In the event of a defect, the buyer may submit a claim to the seller and require:
1. Exchange for new goods,
2. A reasonable discount on the purchase price,
3. Relief from the contract.
The buyer has the right to withdraw from the contract,
1. If the goods have a substantial defect,
2. If the thing cannot properly use for repeated occurrence of defects or defects after repair,
3. With a larger number of goods defects.
The Seller is obliged to accept a complaint in any establishment in which the acceptance of the complaint is possible, or even at the registered office or place of business. The Seller is obliged to issue a written confirmation to the Buyer when the buyer has exercised what is the content of the complaint and what method of handling the complaint requires the buyer as well
The seller or authorized employee will decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate according to the type of product or service needed for professional assessment of the defect. Complaints, including the removal of the defect, must be settled without delay, no later than 30 days from the date of the claim, unless the seller and the buyer agree for a longer period. The futile expiry of this period is considered to be a substantial breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of claiming the complaint is the moment when the will of the buyer's will (exercise of the right from defective performance) to the seller.
The seller informs the buyer in writing about the result of the complaint.
The right of defective performance does not belong to the buyer if the buyer knew before taking the item that the item had a defect, or if the buyer caused the defect himself.
In the case of a legitimate complaint, the buyer has the right to compensation for purposefully incurred costs incurred in connection with the claim. This right may be exercised by the Buyer with the Seller within one month after the warranty period.
The buyer has a choice of complaints.
The rights and obligations of the parties regarding the rights of defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll.
Delivery
The Contracting Parties may deliver all written correspondence through e -mail.
The buyer delivers the correspondence to the Seller to the email address specified in these Terms and Conditions. The Seller delivers the correspondence to the Buyer to the email address specified in its customer account or in the order.
Out -of -court settlement of disputes
The Czech Trade Inspection Authority with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs. Platform for addressing disputes on-line located on the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer of the purchase contract.
The European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.ev EuropeanSpotrebitel.cz is a contact point according to the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013 on consumer dispute resolution. 2006/2004 and Directive 2009/22/EC (Regulation on consumer disputes on-line).
The Seller is entitled to sell goods on the basis of a trade license. The trade inspection is carried out within its competence by the competent trade licensing office. The Czech Trade Inspection Authority carries out, inter alia, to comply with Act No. 634/1992 Coll., On Consumer Protection.
The final provision
All arrangements between the seller and the buyer are governed by the laws of the Czech Republic. If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This is not affected by the consumer's rights arising from generally binding legislation.
In relation to the buyer, the seller is not bound by any codes of behavior within the meaning of § 1826 para. e) of the Civil Code.
All rights to the Seller's website, in particular copyright rights, including the layout of the page, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, edit or otherwise use a website or part of it without the seller's consent.
The seller is not responsible for errors arising from third parties' interventions in the online store or as a result of its use in violation of its determination. The Buyer must not use procedures that could have a negative impact on its operation and must not perform any activities that could allow him or third to unauthorized or unauthorized software or other components forming an online store and use an online store
The buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.
The purchase contract, including the Terms and Conditions, is archived by the seller in electronic form and is not accessible.
The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the effectiveness of the previous wording of the Terms and Conditions.
Annex to the Terms and Conditions is the sample withdrawal form.
These Terms and Conditions come into effect on 1. 11. 2023
Pursuant to the Sales Registration Act, the Seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; In the case of a technical outage no later than 48 hours.
